BASIC PLAN FAQ
How is the Basic Plan different to the Premium Plan?
In the Basic Plan you receive just the tracker and the ongoing connectivity, all for the low monthly price of $29. However, with the Premium Plan you receive the tracker and the ongoing connectivity, PLUS the extra security of Black Knight's lifetime hardware warranty AND guaranteed upgrades to the latest models.
In essence, the difference is with the Premium Plan you never have to worry about your hardware again! If in doubt, contact us.
Can I buy a tracker outright instead of via a plan?
Yes you can, via a dealership. Most participating resellers around the world sell Black Knight for a bundled up-front price that usually includes 12 months or more of prepaid connectivity. If they're doing finance for you, they can often include a Black Knight too. Ask your dealer!
When buying from a dealership it's important to note that at the end of your period of prepaid connectivity you will need to purchase a Connectivity Subscription from Black Knight to continue tracking.
Can I buy a Plan if I live outside of Australia?
Can I buy multiple trackers for my fleet or business?
Currently, no. Black Knight web special Plans are available to Australian customers only.
You certainly can. If it's just a few, purchase them via our website at our low web-special plan pricing. For owners of more than five trackers we can set you up with a business Fleet Management account, which allows you to monitor all your vehicles on the same map at once.
Wholesale or business sales inquiries? Please contact us for special pricing and fleet options.
Can I cancel my plan any time?
You must commit to 24 monthly payments of $35, after which time you may can cancel your Premium Plan at any time. Unless you advise us otherwise, after 24 months your monthly payments will continue normally. If you decide to cancel, your account will be first suspended, then terminated after 90 days.
Still confused? Contact us.